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Common Asked
What is BioThane?
BioThane is a waterproof, durable, and easy-to-clean material that looks like leather but performs even better. It’s lightweight, flexible, and resistant to dirt, odors, and wear, making it perfect for adventurous pups. Whether you’re hiking, swimming, or just out in the rain, BioThane gear won’t absorb water or get smelly—plus, it cleans up in seconds. It’s tough enough for the wild but comfy and stylish for everyday use.
How do I care for BioThane?
Taking care of BioThane is super easy. Here’s how to keep it looking great:
1. Wipe It Clean: Dirt, mud, or drool? Just wipe it off with a damp cloth or rinse it under water.
2. Keep It Simple: Use mild soap for deeper cleaning, but avoid harsh chemicals.
3. Air Dry: Hang it up and let it dry naturally—skip the heat.
4. Store It Right: When not in use, store it flat or hang it to keep its shape.
5. Avoid DEET: Keep products with DEET away from Biothane, as it can damage the material.
With minimal effort, your Biothane gear will stay strong and stylish for years!
How long will my order take to ship?
Since we craft each item with care and attention to detail, processing typically takes 2-3 weeks. We know waiting isn’t always easy, but rest assured, your goodies are worth the wait. Thanks for your patience and for supporting our brand – we can’t wait for you to enjoy your new gear!
What is your return policy?
Since each order is made to order and carefully crafted by hand, we don’t offer refunds. However, if there’s an issue on our end, we’ll absolutely replace it. We’re committed to getting things right and ensuring you’re happy with your purchase. If you have any concerns, just let us know – we’re here to help!
Can I use my gear at the beach?
Saltwater can be tough on metal. It speeds up the process of corrosion and tarnishing, making metals like brass, steel, and iron rust or discolor more quickly. Over time, this can weaken the metal and dull its shine. To keep your hardware looking great and lasting longer, it’s best to avoid saltwater whenever you can.
Why does my brass hardware look dull?
Brass looks dull due to tarnishing, caused by exposure to moisture, air, or acids, leading to oxidation. For a quick clean, mix vinegar or lemon juice with baking soda to create a paste. Gently rub it onto the brass, rinse, and dry. For an extra shine, buff with a soft cloth. Alternatively, you can use a brass polisher for a flawless, polished finish.